To place an order, simply browse our product categories, select the items you'd like to customise, and submit your order with your logo or design. A member of Brandily will then reach out to confirm the details before processing your order.

To help us create the perfect promotional products for your brand, we’ll need the following details:

• Logo/Artwork: A high-resolution version of your logo or design, preferably in a vector format (AI, EPS, or PDF).
• Product Choice: Select the promotional items you wish to customise.
• Quantity: Indicate how many items you would like to order.
• Customisation Details: Specify where on the product you would like your logo placed; our Brandily team will provide you with the available options.
• Shipping Information: Provide your delivery address and preferred shipping date.
• Ideas: If you're unsure which products would best suit your needs, feel free to ask, and let us know if you have a budget in mind. Our Brandily team is happy to provide ideas and suggestions tailored to your goals.

Yes, we offer undecorated samples on the majority of our products. Samples are a great way to check the quality of a product before placing a full order. Simply speak with our team, and we’ll arrange for a sample to be delivered to you. (Please note that samples may sometimes be chargeable).

To decorate your products, we will need a vector file format of your logo, such as AI, EPS, or PDF. If you don’t have your logo in this format, simply send us the highest resolution version you have, and our design team can redraw it for you.

Yes, to make things easier for you, we keep your logo on file. This way, the next time you need to place an order, we already have everything ready to go, speeding up the process and making it more convenient for you.

Typically, the artwork and sign-off process takes 3-5 business days before your products go into production. Production time (depending on the product and quantity) usually takes up to 5 business days, followed by shipping to your required destination.
Overall, the process from start to finish usually takes around 2-3 weeks. For larger orders, this timeline can be extended by 1-2 weeks.
If you have a specific deadline, please get in touch with our team, and we will do our best to meet your timeframe.

Prices for promotional products can vary based on several factors, including the quantity you require, the type of decoration (e.g., screen printing, embroidery), and any other specific customisation or packaging requests. Due to these variables, it’s difficult to provide a one-size-fits-all price directly on the website.
To get an accurate quote, please speak to our Brandily team. We’ll work with you to understand your needs and provide a customised price based on your order details.

You can easily connect with one of our team members during business hours via telephone at 01260 591888, or you can email our sales team at sales@brandily.co.uk. We’re happy to assist with any questions or help you with your order!

Most of the time, the minimum order quantity (MOQ) displayed on a product page cannot be changed. However, we advise you to call and speak with one of our team members, and we will assist you if possible.
MOQs are in place because setting up the machines for printing is costly and time-consuming. Reducing the quantity would significantly increase the cost of each item, so the MOQ helps keep prices reasonable for our customers.

Yes, we offer rush production and shipping options for an additional fee. If you need your items faster, contact us to discuss your timeline, and we’ll do our best to meet your needs.

If your order arrives damaged or is incorrect, please contact us at Brandily within 7 days of receiving your order. We’ll work with you to resolve the issue, whether it be a replacement or refund.

Yes, if you’ve ordered from us before, we can easily process a reorder. Just provide us with the order details or the design you’d like to repeat, and we'll take care of the rest!

Yes, we can accommodate split delivery locations for most products. Please note that this option will be more expensive than delivering to a single location.

Choosing the right promotional product depends on your brand's goals, target audience, and budget. Here are a few tips (but we are also on hand to help you with this):

• Know Your Audience: Choose items that your customers will find useful. Office workers might prefer branded pens or notebooks, while outdoor enthusiasts might appreciate water bottles or backpacks.
• Stay on Brand: Select products that align with your brand’s values and message. For eco-conscious brands, consider sustainable products like reusable bags or bamboo pens.
• Event or Purpose: Think about the occasion or event. For trade shows, tote bags or keychains work well, while corporate gifts might require higher-end items like drinkware or desk accessories.
• Functionality: Pick items people will use regularly. Practical products have a longer lifespan and provide more brand visibility.
• Budget: Products come in various price ranges. Blank pens and keychains are budget-friendly, while custom drinkware or apparel may cost more. If you’re unsure, contact us for recommendations tailored to your needs!

Because most of our products are customised, we are unable to accept returns unless the items are defective or there was an error on our part. Please review your order details carefully before submitting and reach out to us if you have any concerns prior to finalising your order.